This is a resource guide for WordPress bloggers. I receive vast numbers of emails from bloggers asking for help with various problems they are having with their blogs so I decided to compile the most common questions and their answers to hopefully create a valuable reference guide for WordPress users who are having a problem, or wanting to make changes to their site, but don’t know where to go for help.
The guide is broken into two sections. Part 1 lists common problems or emergencies and then provides solutions or ways to get more information or help. Part 2 presents a list of things that you may be trying to accomplish and then describes resources can be used to accomplish your blogging goal.
Quick Start – Table of Contents
Part 1 – Got a Problem?
- DNS or Server Not Found Errors
- Script or PHP Error on the Page
- Website is Really Slow
- Unknown Error or Problem
Part 2 – Trying to Change or Accomplish Something?
- Setting Up WordPress
- Find or Add a Plugin
- Edit or Configure My Theme for a Certain Plugin
- Find a New WordPress Theme
- Learn More about how to Use WordPress
- Learn About Blogging or Improve My Blogging
- Make More Money Blogging
Part 1 – Houston, We’ve Got a Problem…
OMG – My Site is Broken, People Are Dying!
Take a deep breath, let’s figure out the best place to go for help based on what symptoms that “broken” is actually displaying.
Problem: Server Not Found – DNS Error
If you get an error that looks like one of these:
Solution: Contact your hosting company. In most cases, these types of outages (which happen once and while no matter who your hosting company is) will be brief, but I would still raise a support ticket with your hosting company immediately, just in case they are not aware of the problem.
You can also use a website monitoring service, to notify you of these types of outages, so you can take action as soon as it happens and also track how often it is happening (if it is happening a lot, then I suggest finding a new host). I personally use Site Uptime to track all of my hosting accounts.
Solution:The best place to start for this type of error is to search WordPress support forums. Start by taking the error message (or a portion of it) and entering it into the search box and you’ll almost always find the solution is already there.
If not found, post on the support forums and present as much detail as possible, including a link to the page where the error is showing up. You’ll need to register before posting a question.
Solution: Don’t Forget the Almighty Google!
Copy the error into Google and see if someone else has written about, and solved it. Many times I’ve found solutions this way.
Problem: My Site Is Really Sloooooow
This is a common problem, which can be caused by many things and can be difficult to diagnose. The first thing I like to do is visit the following website where you can test the download speed of your site from many different locations:
Solution: Check your site’s performance at Internet Supervision (just enter your URL into the box on the top right and press enter).
If any of the locations listed are under 3 seconds then your site is probably okay. Under 1 second is optimal.
- If you are consistently seeing times well above 3 seconds then you should bring it up with your hosting company, and if they can’t solve the problem, then consider moving your blog to a new hosting company. I recommend running the test at least 3 times at different times of the day. One test is not really conclusive evidence of a slow site.
- If the scores on the test seem okay but you still experience the site as really slow or just feel like it is really slow then you need to try the following:
- load your site on a different computer from your home (if it speeds up then it is your computer that is having a problem)
- load the site on a different computer from another location (if it speeds up then it is your Internet connection that is slow)
- Try installing and running the WordPress Super Cache plugin. It is designed to speed up WordPress dramatically and protect you from traffic surges causing site slow downs. It will also make your site more efficient to overcome minor problems in your hosting environment, or if you make it to the front page of Digg.
Problem: I Don’t Know What The Heck is Wrong…But Things Ain’t Right
Solution: The best place to start for a miscellaneous error is to search WordPress support forums.
Start by taking the words or error message and entering it into the search box and you’ll almost always find the solution is already there. If not, start a new topic and provide a link to your site and as much detailed information as possible.
Solution: Are You Willing to Pay for Help?
In this case the best option is to turn to the WordPress pro mailing list. You can view the WordPress Pro list’s information page, or send an email to firstname.lastname@example.org, to request help. Responses are usually very quick and in general the people who reply will be professional, high quality and fair in their prices.
If you ask nicely, you can usually find someone who will at least assess the situation for free, and probably fix it for a very modest fee.
Part 2 – I’m Trying to Do Something, But I Don’t Know How
For non-commercial bloggers, you can use Install 4 Free to have a basic (no plugins or theme options, just the minimum blog) WordPress installed on your server.
For Help: Ninja Blog Setup Blog Installation Service
Our service provides a full featured and fully tricked out WordPress installation that is free when you sign up for hosting via one of our WordPress host partner links. We also offer paid WordPress installations if you already have a hosting account, or if you require something like moving a site from one hosting company to another.
For Help: Do It Yourself WordPress Setup Help
- CNET has a brief video that will give you the basic install: Install a WordPress Blog
Some examples of cool plugins would be:
- Remind each new visitor to my site to subscribe to your RSS feed
- Make it ultra easy to embed YouTube videos into your posts
- Improve my blog’s SEO (search engine optimization).
For Help: Chances are someone has thought of it, and created some custom code for your WordPress blog, called a Plugin, that will do exactly what you want.
There are literally thousands of WordPress plugins. I generally look in three places.
- WordPress Plugin Repository (over 5,000 plugins tagged by their function or topic)
- Google (for example search for WordPress social bookmark plugin)
- Other blogs like Weblog Tools Collection, who constantly feature new and interesting plugins.
Some plugins require you to insert code snippets into your theme to make them function.
For Help: In general you will need to consult the plugin’s page for detailed instructions. ALWAYS, take a backup of any files you are about to edit. This means going in via an FTP program and downloading the original file to your computer. Using the WordPress backup plugin does not backup files, so it will be useless if you break the code when editing your site’s files.
- For specifics on how to install a certain plugin, refer to the plugin’s homepage and follow the directions carefully (take a backup of any files you are about to edit).
- Where can I find new themes?
- Free themes: WordPress Theme Viewer, WP Themes, Free WordPress Themes, or just Google Free WordPress themes, to find many more sites.
- Hiring a designer to create a custom theme:
- Unique Blog Designs (has done a-list bloggers like John Chow, yet surprisingly affordable)
- Solo Stream (has some “limited edition” themes available that are less expensive than full custom themes)
- Ben Bleikamp (who designed ProBlogger.net’s latest theme)
- Elance (post a contest and pick from the many bidders)
- SitePoint Forum (you can either post looking for a designer or sponsor a contest and only pay the winner. The contest works great if you want to receive a huge variety of ideas, but is can be time consuming as you’re expected to provide feedback for all entries).
- How do I upload a new theme to my site and install it (tell WordPress to use the new theme)?
- I’ve link a youtube video page that will walk you through the process: How To Upload and Install a New WordPress Theme
Goal: I Want To Learn the Basics of WordPress
If you’re completely new to blogging or WordPress, then you will need to be patient, as there is a lot to learn. Give yourself time and don’t forget, Google is your friend.
For Help: These are the most common things that you’ll need to learn and where to find help:
- How do I upload a picture to WordPress blog story?
- This free WordPress guide will show you:
- the difference between WordPress and WordPress.com
- how to change your password
- how to do a first post
- some info about themes and plugins
- Awesome List – New to WordPress: Beginners
- Blogging Tips – Hundreds of Resources for Finding Content for Your Blog
- Ask Yourself How You Should Get Me to Read Your Blog
- Use this site to stay up to date with all the latest WordPress plugins and theme releases.
Goal:How Can I Make More Money with My Blog?
Yaro’s Blog Profits Blueprint is the best free guide to how to make money blogging.
Ways that you can make money blogging: